Privacy Policy - ShopOne On Shopify App Store

Effective date: October 10, 2025

1 - Introduction

Welcome to ShopOne! We are committed to safeguarding your privacy and ensuring transparency in how we handle personal and store-related data. This Privacy Policy explains how we collect, use, disclose, and protect information when you install and use our application, ShopOne (“the App”), through the Shopify App Store.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2 - About Us

ShopOne is a Vietnam-based development team that creates tools to empower Shopify merchants. Our app allows merchants to easily create high-converting landing pages for their stores without requiring coding experience.

3 - Information We Collect

When you install and use our App, we collect the following categories of information:

3.1 Store Information

• Store name and domain

• Shopify store ID

• Owner/admin email address

• Store plan (e.g., Basic, Shopify, Advanced)

3.2 User Information

• Admin account name (used for app usage tracking)

• Email address (used for communication and support)

• Language and time zone settings

3.3 Content Data (via API access)

• Products, collections, blogs, and pages (read access only)

• Themes and assets (when customizing page content)

• Storefront data for rendering and preview purposes

3.4 Usage Data

• Feature usage statistics (e.g., number of pages created)

• App interactions and performance logs (e.g., errors, load times)

• Device/browser data (used for debugging)

• We do not collect customer personal data, order data, or payment data unless specifically permitted or necessary for functionality and disclosed transparently.

4. How We Use Your Information

The information we collect is used to:

• Provide core app functionality (e.g., rendering, saving, publishing landing pages)

• Customize and improve the user experience

• Provide technical support and respond to inquiries

• Send product updates, announcements, or important security noticesMonitor and improve app performance and security

• We may anonymize usage data to analyze trends and improve our features, but this data cannot be used to identify individual users or stores.

5. Sharing and Disclosure of Information

We value your privacy. We do not sell or rent your data to third parties. However, we may share your data under the following limited circumstances:

• With service providers (e.g., hosting providers, analytics platforms) under strict confidentiality agreements

• To comply with legal obligations, such as a subpoena or other legal process

• To protect our rights, users, or property in case of fraud, abuse, or security threats

• During business transfers, such as a merger, acquisition, or asset sale (with notification)

6. Data Security and Storage

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, loss, misuse, or alteration. These include:

• Secure HTTPS encryption

• OAuth-based authentication with Shopify

• Access control to sensitive data

• Monitoring and logging of all backend access

• Your data is stored on servers hosted by reputable cloud infrastructure providers, compliant with GDPR and other international data security standards.

7. Data Retention

We retain data only as long as necessary to:

• Deliver core app functionality

• Comply with legal obligations

• Resolve disputes or enforce our agreements

• If you uninstall the app, your data will be automatically deleted from our systems within 30 days, unless retention is required by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data

• Request a copy of the data we store

• Restrict or object to data processing

• Withdraw consent (e.g., by uninstalling the app)

• To make a request, please email us at [email protected] with the subject line Privacy Request.

9. Third-Party Services

Our app may use third-party services (e.g., analytics, hosting) that may collect information as part of their service provision. We ensure all third-party vendors comply with data protection standards, but their practices are governed by their own privacy policies.

We recommend reviewing Shopify’s privacy policy as well, as data is exchanged through their platform:

🔗 https://www.shopify.com/legal/privacy

10. International Data Transfers

Our services may be hosted outside your country. By using the App, you consent to the transfer of your information to servers located in countries that may have different data protection laws than your jurisdiction.

11. Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover we have collected data from a child without parental consent, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.

13. Contact Us

For any questions, concerns, or complaints related to this Privacy Policy or our data practices, you may contact us at:

ShopOne

📧 Email: [email protected]

🌐 Website: https://shopone.io